Senior Case Operations Manager

Richard Hayes

Richard Hayes is Senior Case Operations Manager at State Legal Partners, overseeing operational coordination and case progression across digital asset recovery and financial dispute matters. His work focuses on workflow management, operational continuity, and supporting structured, professionally managed recovery frameworks.

The experience behind the role.

01

Richard Hayes serves as Senior Case Operations Manager at State Legal Partners, overseeing case operations and supporting the structured progression of digital asset recovery, fraud-related matters, and complex financial disputes.


His role focuses on maintaining operational continuity across recovery and investigative workflows, helping ensure cases progress through organised, accountable, and professionally managed frameworks. Hayes works closely with leadership, recovery specialists, and case management teams to support operational efficiency and coordinated case development.


With experience in operational management and case oversight, he contributes to the effective administration of matters requiring structured coordination, timely progression, and consistent operational support within often demanding recovery environments.

02

Operational & Case Management Oversight

Hayes supports DAR’s operational capability through:


Case Operations Leadership

Supporting oversight and coordination across active recovery and fraud-related matters.


Workflow Management

Helping ensure case movement and operational processes remain organised and consistent.


Operational Continuity

Supporting efficient coordination between recovery, investigative, and administrative functions.


Process & Delivery Support

Contributing to structured operational frameworks and professionally managed case progression.

03

Areas of Responsibility

  • Case operations oversight
  • Workflow and progression management
  • Operational coordination
  • Recovery process administration
  • Cross-team case support
  • Operational reporting and continuity
  • Process and delivery monitoring
  • Case escalation support
  • Internal coordination
  • Operational standards support
  • 04

    Professional Approach

    Hayes is recognised for a structured and operationally focused approach to case management, supporting recovery matters through disciplined oversight and organised operational coordination.


    His work reflects emphasis on:


    • Operational consistency
    • Organised case progression
    • Team coordination
    • Process accountability
    • Structured delivery frameworks

    First conversation

    Bring the facts you have. We will help make sense of them.

    Submit your matter for confidential evaluation. Our multidisciplinary team will review the initial record, establish legal parameters, and define clear resolution avenues.